Re: Is EON working?

[Carsten Koch <Carsten.Koch@icem.de>]

Ivo Simicevic wrote:
...
> As I am still not getting anouncements from EON (after several e-mails
> and phone calls) I don't know if there is something wrong with them
> (again).

EON just mailed the following text to me (in a MS Word document, sigh):

Luxembourg, June 26th, 2000

Dear Europe Online customer, 

As the new Chief Executive Officer of Europe Online, I would first like to thank you for your loyalty to Europe Online. As a former executive of the Walt Disney Company in Europe, I experienced how important it is to listen to my customers and meet their needs and expectations. We are fully aware of
the serious problems that you experienced with our service in the last two months: the login was difficult or even impossible, the downloads were slow or disrupted, and the response and communication with our customer service was very poor.

Today, I am very glad to announce that we have strengthened our team with the addition of several specialists in various departments. Our objective is to solve these problems in the shortest possible time. You are one of our first users and it is our primary task to listen to your remarks and to
respond to your concerns. We want to establish a constructive dialogue with you in the future and thus create together the new multimedia experience.

In the meantime, we are working on a "fair deal package" and the establishment of a hotline service to deal with your individual inquiries. Details will be communicated to you very shortly.

In order for you to follow our future developments, we will send you information via e-mail on a regular basis and we will implement a special page on our website which will inform you of the changes and improvements that have been made to our service. 

Again I would like to thank you for your loyalty and collaboration. 


Sincerely yours, 


Dennis F. Hightower
Chief Executive Officer
Europe Online Networks S.A.