FAQ & Troubleshooting
- 1 FAQ
- 1.1 General
- 1.1.1 What device do I exactly have ?
- 1.1.2 Where do I get a driver from?
- 1.1.3 My device requires a firmware. Where do I find that ?
- 1.1.4 I have the DVB drivers loaded. Now how can I test it?
- 1.1.5 How do I tune my TV-channels? Where do I get the frequencies from?
- 1.1.6 How many devices are supported in a system?
- 1.2 Troubleshooting
- 1.1 General
What device do I exactly have ?
To the casual observer this question might seem ridiculous, but in reality, the answer isn't always as clear as it might appear on the surface of things; for help identifying your device, see here.
Where do I get a driver from?
Note - there may also be support for your device provided by other sources then LinuxTV -- try a google search, as suggested here.
My device requires a firmware. Where do I find that ?
I have the DVB drivers loaded. Now how can I test it?
Check if you have files in /dev/dvb/adapter0/. Then, see the steps in Testing your DVB device.
How do I tune my TV-channels? Where do I get the frequencies from?
Try the scan command as described above or on the page of its package LinuxTV dvb-apps.
How many devices are supported in a system?
- Under Ubuntu (I assume that this also applies to other linux systems), make sure that the user is in the video group in /etc/group.
Any software I use comes up with error messages like "can't find demux".
This means that /dev/dvb/adapter0/demux is missing. Probably your card drivers are not installed properly. Then, you don't have anything in /dev/dvb/. If that's the case, make sure above that you have all in your kernel config (of your running kernel, of course) and that you loaded them all with modprobe.
My device was working perfectly, but now it is not recognized anymore. What is the problem?
It's possible that you're using a different kernel now, so you have to install the driver again and ensure that the firmware is reached by the hotplug system.
My DVB device is recognized but I'm not able to use it. What can I do?
You should check that the /dev/dvb exists and that you have the correct permissions to read and write that directory.
You might also try some of the steps in Testing your DVB device to see if other software can cope with it.
For further please contact developers via irc.freenode.net on #linuxtv (or #dvb) or via mailing list.
Hardware compatibility issues
Some motherboard chipsets are known for hardware incompatibilities with several PCI cards. Depending on motherboard chipset, BIOS, driver versions and connected PCI cards, it could be necessary to change the PCI latency of the DVB-C card or the latency value of other PCI cards. Acoustic and image interferences can appeared after 10 to 30 minutes playback. Kernel error messages like "timed out waiting for end of xfer" can occure in /var/log/syslog when the PCI latency is too low. But there are also acoustic and image interferences possible when the PCI latency is too high. The current PCI latency can be shown via command "lspci -v". The PCI latency value can be set via command setpci (see manual page of setpci, example: setpci -v -s 03:06.0 latency_timer=96 ). The appropriate value depends on the specific hardware configuration. Play around with the value and restart DVB-C playback. Otherwise, you can try to swap PCI cards or a different motherboard with a different chipset.